Any bookings that are cancelled before the 12 hour window before the booking (class or session) start time can be refunded or moved to a date of your choice.
Cancellations within the 12 hour window and no shows will not be refunded or moved to another date, if the sessions is still awaiting payment you will be invoiced for the full amount to be paid within 10 days.
Extreme circumstances will be taken into consideration.
Memberships and block bookings – You will have the time period stated within the package to use your allocated bookings, if you are unable to use them within that time period the remaining sessions will be lost.
If Fluff to buff cancel any classes or take holiday within your time period you will be given that time back and it will be added on to your membership time period.
All personal information given to Fluff to Buff will be kept confidential.